Shipping And Delivery
Welcome to ITProX! We aim to provide you with the best shopping experience, ensuring timely and secure delivery of your products. Please read our Shipping and Delivery Policy carefully to understand our practices.
Shipping Locations
We deliver across India to both urban and rural areas. Currently, international shipping is not available.
Order Processing Time
Standard Processing: Orders are processed within 1–2 business days after payment confirmation.
High-Demand Periods: During peak seasons or sales, order processing may take an additional 2–3 business days.
Shipping Methods and Estimated Delivery Time
We partner with trusted courier services to ensure prompt delivery. Delivery timelines are as follows:
Standard Delivery: 5–7 business days.
Expedited Delivery: 2–4 business days (additional charges apply).
(Delivery timelines may vary depending on your location and external factors like weather or unforeseen delays.)
Shipping Charges
Standard Shipping: Free for orders above ₹500. A flat fee of ₹50 applies for orders below ₹500.
Expedited Shipping: Charges calculated during checkout based on location and weight.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email/SMS. Use the provided tracking number on our courier partner’s website to monitor your order.
Failed Deliveries and Reattempts
If delivery fails due to an incorrect address, unavailability of the recipient, or other reasons:
The courier service will reattempt delivery up to 2 times.
After multiple failed attempts, the order will be returned to us. Reshipping charges may apply.
Delayed or Lost Shipments
In rare cases where delivery is delayed or a shipment is lost:
Contact us at support@itprox.in or +917878783656 with your order details.
We will coordinate with our courier partners to resolve the issue and provide updates.
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
Notify us within 48 hours of delivery.
Provide photos of the product and packaging for verification.
We will arrange a replacement or refund, as per our Refund Policy.
Contact Us
For any questions or concerns about shipping and delivery, feel free to reach out:
Email: support@itprox.in
Phone: +91 7878783656
Business Hours: Monday–Sat, 9:00 AM to 6:30 PM IST
